Terms of Service - Updated 8/30/2025
The Terms of Service (“TOS”) and signatory page collectively make up the entire “SERVICE AGREEMENT” between MRSI Medical Resource Specialists, Inc. (“MRSI”, "WE", "OUR") and you (“COMPANY”, "YOU", "YOUR", "PARTY" or "PARTIES"). If COMPANY uses a Third-Party Administrator, it will be referred to as (“TPA”, "PARTY" or "PARTIES").
MRSI administers health screenings and/or immunizations (“SERVICES”); therefore, COMPANY would like to contract with MRSI to administer SERVICES at a COMPANY sponsored location.
For the purposes of this SERVICE AGREEMENT, the definitions below have the assigned meaning to them:
DEFINITIONS
“Date / Time Request: means that COMPANY is requesting MRSI to provide SERVICES on a specific date and time but is not confirmed.
“Confirmed Appointment” means MRSI agrees to administer SERVICES on a specific date and time at the COMPANY address provided. A confirmation email will be sent to the email address on the signatory page.
“Cancelled Appointment” means that a confirmed appointment is invalid, and SERVICES will not be provided.
“Rescheduled Appointment” means that SERVICES for a confirmed appointment are cancelled, and COMPANY plans to make a new appointment. A new confirmation will be sent to the email address provided on the signatory page.
“Advance Purchase Option” or “APO” or “Prepay” or “Prepayment” means you pay prior to receiving SERVICES.
“Prepayment Discount Code” means that MRSI may generate a promotional code for you to receive a discounted rate for prepaying.
“Waiting List” means you are requesting to be notified when a product or SERVICE becomes available. Names on a waiting list will receive priority communications from MRSI.
"Product"refers to the primary product ordered to provide SERVICES.
“Minimum Billed” means the total quantity multiplied by the unit price ordered for SERVICES.
1. GENERAL TERMS
1.01 Deposit: MRSI reserves the right to request a 50% deposit and/or have a credit card on file prior to confirming an appointment for SERVICES.
1.02 Credit Check: MRSI reserves the right to require a credit check of COMPANY prior to confirming an appointment for SERVICES.
1.03 Independent Contractors: MRSI will provide SERVICES as an independent contractor. Nothing contained in the SERVICE AGREEMENT will be construed to create a partnership, joint venture, agency, or an employment relationship.
1.04 Headings: The headings of sections and subsections for the TOS are for reference only and will not affect the meaning or interpretation of the SERVICE AGREEMENT.
1.05 Entire Agreement: The TOS and signatory page constitute the entire SERVICE AGREEMENT. Any agreements, promises, negotiations, or representations not expressly set forth in writing are of no force or effect. The SERVICE AGREEMENT may be executed in any number of counterparts, each of which will be deemed to be the original. No amendments to the SERVICE AGREEMENT will be effective unless generated by MRSI in writing and approved by PARTIES. The SERVICE AGREEMENT will be governed by and construed in accordance with the laws of the State of California.
1.06 Assignment: Neither MRSI nor PARTIES may assign this SERVICE AGREEMENT without the other one’s prior written consent, nor will such consent be unreasonably withheld. No such consent will be required for assignment to an entity owned by or under common control of assignor.
1.07 Compliance with Laws: If any law or regulation is enacted, modified, or judicially interpreted so that the SERVICE AGREEMENT would be found not to comply with such law or regulation then this SERVICE AGREEMENT will terminate immediately upon notice to MRSI and the PARTIES.
1.08 Non-Discrimination: Neither MRSI or PARTIES will discriminate based on age, race, color, national origin, religion, sex, disability, being a qualified disabled veteran, being a qualified veteran of the Vietnam era, or any other category protected by law.
1.09 Notices: Any notice or demand required under this SERVICE AGREEMENT will be in writing and sent to each address below via certified mail with a return receipt requested, postage prepaid or by a recognized overnight carrier with proof of receipt. In the event there is a change, PARTIES agree to notify MRSI and any other party in writing.
Notice to MRSI will be sent to:
MRSI Medical Resource Specialists, Inc.
751 S. Weir Canyon Road PMB 157-421 Anaheim Hills, CA 92708
Notice from MRSI to PARTIES will be sent to:
PARTIES address on the SERVICE AGREEMENT
2. SERVICES
2.01 Consent: Participants must be 18 years of age or older and complete MRSI’s digital or written Consent Form prior to receiving SERVICES. COMPANY understands that any participant that is a legal minor will NOT receive SERVICES unless the minor’s parent or guardian is present at the time of SERVICES.
2.02 Product Count: COMPANY or PARTIES understand that the products ordered to provide SERVICE is packaged by the manufacturer in quantities of ten (10); therefore, MRSI orders the product based on the quantity the COMPANY is requesting and rounds that number up to the nearest 10th. If a product is packaged in a quantity of 5 then it will be rounded up to the nearest 5th. COMPANY or PARTIES accept complete financial responsibility for any unused products outlined in Section 5.01b regardless of reasons that include, but is not limited to bad weather, low turnout or participants already receiving similar SERVICES earlier in the season.
2.03 Special Order: Products requested by COMPANY or PARTIES may not be readily available and requre an addendum to the SERVICE AGREEMENT.
2.04 Shipping/Delivery: COMPANY will be financially responsible for any shipping and/or delivery expenses unless payment is agreed to by another PARTY. Either PARTY may provide MRSI with their shipping account number; otherwise, COMPANY will reimburse MRSI for any shipping and/or delivery expenses to have all supplies available on the date of SERVICE.
2.05a Cancelations: If COMPANY or PARTY cancel an appointment after MRSI received its vaccine, and does not reschedule, then COMPANY will be financially responsible based on the vaccine’s subtotal. COMPANY understands that all vaccine ordered on their behalf cannot be returned (2.05) and will not be MRSI’s financial responsibility to reallocate for usage. COMPANY accepts all financial responsibilities including the proper handling and disposal by the Medical Waste Company and all Federal Excise Taxes.
2.05b If COMPANY or PARTY cancels OR reschedules an appointment within twenty-four (24) hours of the clinic’s start time; regardless of the reason, it will reimburse MRSI for each nurse’s 3-hour minimum plus any additional travelling expenses incurred.
2.06 Rescheduling: COMPANY understands that when it reschedules an appointment it must first cancel its confirmed appointment before scheduling a second. The initial confirmation email will NOT apply to the second appointment request. Only when MRSI sends a new confirmation email to the COMPANY will the rescheduled date be confirmed. MRSI will attempt to accommodate any rescheduled requests; however, if a new date of SERVICE cannot be agreed upon the COMPANY agrees to pay MRSI 50% of its initial order until a mutually acceptable date is confirmed, unless COMPANY prepaid. Any balance will be paid after the SERVICES are completed.
3.RESPONSIBILITIES OF MRSI
3.01 SERVICES: MRSI will provide SERVICES to qualified participants at the rate, date, time, and location outlined in the SERVICE AGREEMENT. COMPANY or PARTIES understand that depending on the type of SERVICES, supplies for the SERVICE are subject to availability. This includes, but is not limited to personnel, PPE, infrared thermometers, vaccines, and/or Government mandates.
3.02 Responsibilities: MRSI will adhere and abide by the following guidelines:
1) MRSI will report ALL immunizations administered to the California Immunization Registry (CAIR) as required by AB 1797 effective January 1, 2023.
2) MRSI will provide COMPANY with all necessary forms via digital or hard copy as it pertains to SERVICES.
3) MRSI will provide Certificates of Insurance via COMPANY or PARTIES request.
4) MRSI will follow all guidelines for disposal of waste set forth by the Department of Health and Human Services.
5) MRSI will follow relevant guidelines issued by the Department of Health and Human Services pertaining to infection control.
3.03 Personnel: MRSI will make available qualified personnel to perform confirmed SERVICES. MRSI will follow its standard employment policies and procedures to verify and ensure that all personnel meet applicable licensing or certified requirements. MRSI, its affiliates or its subcontractors, will maintain direct responsibility as the employer for payment of wages and other compensation. This will include any mandatory withholdings and contributions such as federal, state, and local income taxes, social security taxes, workers compensation and unemployment insurance.
3.04 Availability of Personnel: MRSI’s ability to provide additional personnel at the request of COMPANY or PARTY is subject to the availability of qualified personnel. Additional rates may apply.
4. RESPONSIBILITIES OF THE COMPANY
4.01Care of Supplies: When applicable, COMPANY agrees to accept delivery of supplies, follow the instructions provided by MRSI, and exercise diligent care of the supplies after delivery. Failure to do so may result in the supplies being damaged and/or unusable for SERVICE. COMPANY agrees to accept financial responsibility and will pay MRSI for the damaged vaccine (5.01b), any delivery fees and if pertinent, nursing (2.05b).
4.02 Supplies Ordered: COMPANY is responsible for providing MRSI with an accurate count of its participants and the number of supplies to order. COMPANY and/or PARTY give MRSI permission to place an order for the necessary supplies to provide SERVICES when signing the Service Agreement.
4.03 Work Area: COMPANY will provide a work area and the furnishings (Section 4.04) to enable MRSI or any preferred providers of MRSI to safely provide SERVICES to the PARTICIPANTS. This work area will be provided at no charge to MRSI.
4.04 Work Area Furnishings: COMPANY is responsible for providing a minimum of one (1) table, two (2) chairs, a waste basket, a telephone (for emergency purposes only) and when applicable an electrical outlet(s) (110-120 volts) for testing equipment as part of the Work Area.
4.05 Display: COMPANY will allow MRSI to display MRSI’s name, logo, brochures, and informational material during the SERVICES provided.
4.06 Rosters: HIPPA regulations prohibit MRSI from providing information such as names or personal results of individuals that receive SERVICES. It is the responsibility of either the COMPANY or PARTY to obtain their own information without asking MRSI’s personnel to help.
4.07 Site Contact: COMPANY’S site contact is responsible for reviewing, approving and signing the Nurse’s Clinic Information Form to confirm the actual number of participants / Consent Forms the Nurse received and to also review the total hours the nurse worked. (MRSI’s invoice will be based on these numbers)
4.08 Payment: COMPANY agrees to ultimately accept financial responsibility in the event a participant or TPA (Section 5.08) fails to reimburse MRSI for SERVICES.
5. COMPENSATION
5.01a Services: MRSI will bill COMPANY based on the unit price multiplied by the quantity. This total will be the minimum amount billed, and if the actual number of participants exceeds the quantty ordered, then MRSI will bill COMPANY for each additional SERVICE provided. If the actual number of participants is less than or equal to the quantity ordered, then COMPANY agrees to pay the minimum amount billed.
5.01b Unused / Damaged Vaccine: MRSI is required to properly dispose of any vaccine that is unused and/or damaged to avoid vaccine contamination, and to meet industry standards regulating the vaccine’s chain of custody; therefore, COMPANY accepts all financial responsibility for the proper dispoasl of Medical Waste and all Federal Excise Taxes (FET). COMPANY understands that any unused or damaged vaccine orderd by COMPANY will not be MRSI’s financial responsibility to reallocate for usage.
5.01c Personnel: A 3-hour minimum per person is required to administer SERVICES at each location. This includes arriving up to 30 minutes before your start time to set-up, and upon completing SERVICES, up to 30 minutes for post clean-up. If COMPANY requests personnel to stay beyond the scheduled time, then it agrees to pay the pro-rated hourly rate for every additional 15 minutes or quarter (1/4) hour. (5.01c)
5.02 Billing: MRSI will electronically mail (e-mail) or mail the appropriate PARTY an invoice and receipt for the SERVICES provided. A valid credit card from either PARTY may be required to be held on file to confirm SERVICES.
5.03 Reimbursement: The PARTY receiving an invoice agrees to pay MRSI based on each date, time and location provided on the Signed SERVICE AGREEMENT.
5.04 Payment Terms: The PARTY receiving an invoice has 15 days from the Date of Service to pay MRSI unless stated differently in the SERVICE AGREEMENT. Payments not received by the Invoice’s due date will incur additional fees outlined in Section 5.09. Checks are to be mailed to the address stated on MRSI’s invoice.
5.05 Forms of Payment: MRSI will accept the following forms of payment: ACH, Credit Card (5.13) Cash, Check, and for qualifired SERVICES, Medicare Part B.
5.06 Checks: MRSI will accept business or personal checks made payable to MRSI, MRSI Healthcare or Medical Resource Specialists, Inc.
5.07a Private Health Plans: MRSI will verify eligibility on behalf of participants that have a private health plan with Aetna, Cigna, or United Healthcare prior to administering Services. MRSI will bill these select health plans on behalf of these approved participants minus any applicable co-pays. Any claims denied or partially paid by these select health plans for any reason will result in the COMPANY agreeing to accept financial responsibility on behalf of the participant and paying MRSI any balances due for SERVICES provided. It will then become the responsibility of the COMPANY to seek reimbursement from the participant.
5.07b Medicare Part B: When applicable, MRSI will bill Medicare for Medicare Part B members only. PARTICIPANTS enrolled in a Medicare Advantage Plan will be provided with a receipt that they can submit to seek reimbursement. Any claims denied by Medicare for any reason will result in the COMPANY agreeing to accept financial responsibility on behalf of the participant and paying MRSI any balances due for SERVICES provided. It will then become the responsibility of the COMPANY to seek reimbursement from the participant.
5.08 Third Party Administrator: MRSI will invoice the TPA on behalf of COMPANY only after MRSI has received a signed SERVICE AGREEMENT from the TPA accepting financial responsibility for the SERVICES arranged with COMPANY. If MRSI does not receive a signed SERVICE AGREEMENT or if a payment from the TPA is not received by the due date stated on MRSI’s invoice; COMPANY agrees to accept 100% financial responsibility for the SERVICES provided. COMPANY understands and agrees to have MRSI invoice the COMPANY or charge the COMPANY’s credit card on file for SERVICES provided plus any applicable fees outlined in Section 5.09, 5.10 and 5.11.
5.09 Late Fees: Payments not received by the invoice’s due date will incur a $35.00 late fee or accumulated interest beginning from the date of SERVICE; whichever is greater. A rate of one- and three-quarter percent (1.75%) per month / twenty-one percent annual percentage rate (21% APR) or the maximum rate permitted by law will be applied.
5.10 Bank or Merchant Fees: COMPANY agrees to reimburse MRSI for any bank fees, charge backs or expenses incurred by MRSI due to a mistake or improper payment method made by the 3rd PARTY PAYER.
5.11 Parking Fees: COMPANY agrees to validate parking for MRSI’s staff or affiliates during the time SERVICES are provided. If COMPANY does not validate parking, then MRSI will add any fees incurred to the COMPANY’s invoice for reimbursement.
5.12 Attorney Fees: In the event MRSI is required to obtain legal assistance to enforce its rights under this SERVICE AGREEMENT, or to collect any moneys due to MRSI for SERVICES provided, MRSI shall be entitled to receive from COMPANY in addition to all other sums due, reimbursement for attorney fees, any court costs, and any other expenses incurred for enforcing its rights under this SERVICE AGREEMENT to collect its moneys.
5.13 ACH / Credit Card: Payment on an invoice can be made via ACH or by using the following Credit Cards: VISA, MC, AMEX, Discover and Diner's Club. These payments must be made through the secure payment portal on MRSI's digital invoice. COMPANY understands that there is a 3% surcharge for Credit Card payments and a 0.8% surcharge for ACH payments capped at $5.00. These fees are processed via the merchant and not MRSI.